A growing business is a connected business. A large number of missed opportunities are caused as a result of gaps in communication and opacity of interactions. It’s important to know who in the organisation is talking to the customer and what is being said. This allows the relationship to be established at the organisational level rather than at the employee level. Automating and controlling these activities is the only way to achieve this challenging task.
EnAct is a web based solution to create and track interactions between employees and customers in a single, quick and friendly way. EnAct also allows you to assign tasks, alerts and time sheets along the way. All activities are shown as a simple and easy to understand click-through dashboard. A single window view allows you to immediately see all past interactions with a customer and know of all the people in your organisation who have interacted with the customer.
Features:
- Enter Client Interactions along with the team members, time spent, email contents and phone interactions.
- View and edit previous interactions
- Generate Minutes of Meetings
- Create tasks
- Assign the task to the team
- Define the priority of the task as:
- Important & Urgent
- Important & Not Urgent
- General & Urgent
- General & Not Urgent - Define the due date for any task
- Generate various reports including:
- Client wise summary report
- Client wise Timesheet report
- User wise Timesheet report
- User wise pending tasks report - Create user groups, users, roles and rights
- Email based reminders and escalations
