It is important for any business to attract new customers and retain the existing ones. Customer stickiness and loyalty leading to repeat business is a key factor in the growth of any organisation. Customer loyalty can be acheived by incorporating transaction oriented benefits. This incentivises repeat business and loyalty.
Engage is a web based solution to offer incentives to customers in the form of gifts. The solution calculates the reward points for the customers and provides them an easy online platform to see reward points earned and know how they earned these points. The solution also gives access to view the gifts offered and receive these gifts by redeeming the points. Engage can enable designing different reward plans for different combinations of products and transactions.
The solution helps in categorizing the customers and performs different point calculations for different client categories and allows the set up of special redemption events/occasions.
Features:
- Provides a web platform to the customers to login when they wish to redeem reward points
- Displays the earning ledger
- Displays the different gifts being offered
- Online redemption of points to receive gifts
- Generate statements of points earned and redeemed
- Module privileges to ensure that a user can only access authorized sections
- Separate interface for clients and admin
- Email Workflow
- Audit Trails of all changes
- Gift Inventory Management
- Redemption letter generation
- Various reports
- Schemes setups for events and special occasions
